How Do You Overcome Customer Objections?

What are the five steps to overcome sales objections?

5 Step Process to Overcoming Sales ObjectionsStep One: Anticipate the Objections First.Step Two: Create Objection Answers.Step Three: Do Your Homework.Step Four: Enter the Presentation With the Right Attitude.Step Five: Remove Objections One-By-One Calmly..

Why is it important to overcome objections?

Objections actually help build relationships because they give you the opportunity to clarify communication and revisit your relationship with the prospect. The best way to handle objections is to be thorough in every part of the selling process from qualifying through the preapproach, approach, and presentation.

What are the 3 step in objection handling?

A Proven 3-Step Process for Handling the Trickiest Objections3 Steps to Handling Sales Objections: Encourage and Question. … `1) Encourage and Question. When you get the “too expensive” objection, your first instinct is to lay out the ROI of your solution. … 2) Confirm and Provide a Response. Once you have asked one or two clarifying questions, restate the objection. … 3) Check.

How do you overcome objection Not interested?

How to Deal with the “I am not interested” Sales ObjectionDon’t follow your natural instinct. The first thing that you need to do when you hear this sales objection is to resist your natural instinct and reflexes which will make you try to overcome the sales objection. … Focus on keeping the conversation going. … Redirect to a related area. … An example to demonstrate.

How do you handle customer objections?

Here are some helpful strategies for overcoming objections.Practice active listening. … Repeat back what you hear. … Validate your prospect’s concerns. … Ask follow-up questions. … Leverage social proof. … Set a specific date and time to follow-up. … Anticipate sales objections.

How do you overcome objections over the phone?

10 Strategies for Overcoming and Handling Objections in SalesGain Permission to Talk Right Away. … Understand the Objection. … Get Ahead of Further Sales Objections. … Share Success Stories. … Build the Customer’s Confidence in You. … Offer a “Test-Drive” … Apologize When Something Goes Wrong. … Neutralize Negative Emotions.More items…•

What are the 4 types of objections?

Objections can be generally classified into four types:Price/Risk. Price, cost, budget, or ROI concerns all fall into this category. … Quality of Service. … Trust/Relationship. … Stall.

What are the five different types of objections?

Customer objections fit nicely into five categories: price, cost, value, games and process. Price objections are short-term objections, as the buyer may not have the budget or money to afford your alternative.

What is the first stage in the process to overcome objections?

Asking where you are is the first step to overcoming objections – also known as the trial close. Trial closing is the salesperson’s most valuable tool.

How do you respond to objections?

33 Responses to the Sales Objection, “Your Price Is Too High”Wait for the prospect to finish speaking.Pause for 3-5 seconds.Ask a question.Pose a follow-up question.Summarize their objection in 2-3 sentences.Clarify if you missed anything.Diffuse their concern.

What are the four P’s of handling objections?

This is sometimes referred to as the 4-P’s: price, product, place, and promotion.

How do you overcome money objections?

Here are the six steps to overcome the most common objection, which is money:Be quiet and listen.Align with your prospect.Question nicely.Get the prospect’s mind off of the objection and back onto benefits/isolate the objection.Show alternate options.Re-close the sale.

Why do customers raise objections?

On a sale of any significance, the customer usually raises an objection because of a natural reluctance to change. Call it mental inertia. The tendency to raise barriers undoubtedly stems from the same instinct which causes animals to assume a defensive attitude when they encounter strangers in their domain.

What are 4 types of closes?

Here are 4 highly effective sales closing techniques that are popular with sales reps:The assumptive close: This technique involves using a phrase or language that assumes the close is a done deal. … The option close: … The suggestion close: … The urgency close:

How do you handle sales no?

How to Deal with Rejection in Sales CallsDon’t take it personally. Usually, a rejection in sales just means that your product wasn’t what the prospect needed. … Expect it. Rejection happens. … Be professional. You need to remain polite and professional. … Ask why. … Send a last-minute proposal. … Talk with your teammates. … Treat it as a necessary step. … Be persistent.More items…