Why Is My DHL Shipment Not Moving?

How do I track my DHL package?

To track a parcel, start your message with ‘Track’ and then enter your 10 digit tracking number.

Enter your waybill number ONLY in the subject field and send to track@dhl.com..

What is the fastest DHL service?

DHL Express is one of our fastest international delivery services, providing a delivery time of 1-6 business days for most major destinations.

Which is faster DHL or FedEx?

Is DHL Better than FedEx? While FedEx is known for its quick delivery of time-sensitive shipments domestically, DHL international shipping rates are typically a cheaper option for shipments, though both couriers have their own distinct shipping solutions that make them better for different situations.

What happens when DHL Cannot deliver?

If you missed a delivery, you’ll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically try to deliver your parcel again the next workday. If that does not suit you, you can select a new delivery time before 10:30 PM. That way, you’ll have your parcel in no time.

Why is my shipment delayed?

The most common factors leading to delayed delivery are the following: Misspelt, incomplete or outdated address – when the courier driver fails to deliver the package to an address which is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details.

Why is my tracking not updating?

Package Not Scanned: Barcode scanning is the reason why you’re seeing tracking updates. … Broken or Unscannable Barcode: A barcode won’t be scanned properly if it is broken or unscannable. Delay on the part of the carrier: There might be a delay on the part of the carrier and that’s why your tracking is not updating.

How can I solve my late delivery problem?

How to tell a customer their order is lateUnder-promise and over-deliver. Firstly, you should do everything you can to avoid the delay in the first place. … Keep the customer informed. The more you can communicate, the better. … Take responsibility for the late order. … Make it up to them, and more.

How can I track my post without a tracking number?

How to Track a Package Without a Tracking NumberContact the Merchant. If your business in the recipient, contact the merchant. … Track Down the Receipt. Often, tracking numbers are listed on the receipt, especially when you mail a package directly from the carrier. … Check for Photos. … Check Your Apps. … Contact the Carrier.

How fast is DHL Express from China to us?

International shipping by DHL from China to the US typically takes just 3–5 days.

Why is my shipment on hold DHL?

If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Contact your receiver to see if the company is open for deliveries. We will make another delivery attempt when the receiver is again open for deliveries.

How long does it take DHL to ship?

1-3 weeksDHL International Standard: 1-3 weeks standard. DHL International Expedited: 4-12 business days. The DHL shipping usually takes 1-3 weeks.

Why does it say shipment on hold?

“shipment on hold” means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties.

How do I deal with a delayed shipment?

There are a whole lot of things you can do to deal with shipping delays or prevent them from happening.Communicate with The Customer. … Use an Automated Auditing Service to Hold Carriers Accountable. … Track Your Shipments in Real Time. … Take Ownership of the Situation. … Provide the Customer with Some Decision-Making Power.More items…•

Why did ups delayed my package?

Recent weather has caused delivery delays. Recovery efforts are underway to deliver your package as soon as possible. Severe weather conditions have delayed delivery. Your delivery has been rescheduled for the next business day.

How long does DHL take to update tracking?

24-48 hoursYou should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop.